All payments are due prior to any work being carried out.
Shipping will be by Royal Mail. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer alternatively a replacement plaque can also be sent. Shipping costs may double if shipping internationally.
Plaques are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. We are unable to refund if you have simply changed your mind as the the plaque has been made specifically for you therefore cannot be re-sold.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items or sellers may be sent to our support team: firstname.lastname@example.org or 07952 019 987.
These terms and conditions are subject to change.